Terms of Service

Last Updated: 10/27/2025

1. Acceptance of Terms

Welcome to HelpHub. By accessing or using our SMS-based service, you agree to be bound by these Terms of Service "Terms". If you do not agree to these Terms, please do not use our service.

These Terms constitute a legally binding agreement between you and HelpHub. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.

HelpHub LLC

2. Description of Service

HelpHub provides an SMS-based platform that connects individuals seeking social services with local service providers using AI-powered matching technology. Our service includes:

• SMS messaging interface for service requests
• AI-powered matching with local social service providers
• Connection facilitation between clients and providers
• Information sharing and referral services

3. User Eligibility and Account

3.1 Account Registration

To use our service, you may need to provide:

• A valid phone number
• Basic personal information
• Location information (for local matching)
• Services you need help with

You agree to provide accurate, current, and complete information and to update such information to maintain its accuracy.

4. User Responsibilities and Conduct

When using HelpHub, you agree to:

• Use the service lawfully - Comply with all applicable laws and regulations
• Provide accurate information - Submit truthful service requests and personal details
• Respect others - Treat providers and other users with respect and courtesy
• Protect your account - Keep your phone number and access information secure
• Report issues - Notify us of any misuse or problems with the service

4.1 Prohibited Activities

You agree NOT to:

• Use the service for any illegal or unauthorized purpose
• Submit false, misleading, or fraudulent service requests
• Harass, abuse, or harm service providers or other users
• Attempt to gain unauthorized access to our systems
• Use automated systems or bots to access the service
• Interfere with or disrupt the service or servers
• Resell or commercially exploit the service without authorization

5. SMS Communication Terms

5.1 Message Frequency

By using our service, you consent to receive SMS messages from HelpHub and our partner service providers. Message frequency may vary based on your usage and service requests.

5.2 Message and Data Rates

Standard message and data rates may apply based on your mobile carrier's plan. You are responsible for all charges incurred from your mobile carrier.

5.3 Opt-Out

You may opt-out of receiving messages at any time by:

• Texting "STOP" to the number to opt-out.
• Contacting us at our website.
• Texting "HELP" for assistance.

5.4 Supported Carriers

Our service is available on major carriers including AT&T, T-Mobile, Verizon, Sprint, etc. Service availability may vary by carrier and location.

6. Privacy and Data Usage

Your privacy is important to us. Our collection, use, and sharing of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our service, you consent to our data practices as described in the Privacy Policy.

Key points include:

• We collect information necessary to provide our service
• We use AI to match you with appropriate service providers
• We share information with providers to facilitate connections
• We implement security measures to protect your data
• You have rights regarding your personal information

Please review our Privacy Policy for complete details.

7. Service Provider Relationships

Important: HelpHub acts as a connection platform between individuals and social service providers. We do not:

• Provide social services directly
• Employ or control service providers
• Guarantee the quality, safety, or legality of services provided by third parties

Service providers are independent entities. Any agreements, services, or relationships you establish with providers are between you and them directly. We are not responsible for their actions, services, or any disputes that may arise.

8. Disclaimers and Limitations of Liability

8.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8.2 No Guarantee of Results

We do not guarantee that:

• You will be matched with a service provider
• Service providers will have availability or capacity
• The service will meet your specific needs
• The service will be uninterrupted, timely, or error-free
• AI matching will always produce optimal results

9. Emergency Services

⚠️ IMPORTANT: HelpHub is NOT an emergency service. If you are experiencing a medical, safety, or life-threatening emergency, immediately contact:

• 911 (in the United States)
• Your local emergency services number
• Go to the nearest emergency room

Do not use our service for emergency situations. We cannot guarantee immediate response times and are not equipped to handle emergency requests.

10. Intellectual Property

All content, features, and functionality of the HelpHub service, including but not limited to text, graphics, logos, software, and AI algorithms, are owned by HelpHub and are protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our service without our express written permission.

11. Termination

11.1 Your Right to Terminate

You may stop using our service at any time by texting "STOP" to opt out or contacting us to close your account.

11.2 Our Right to Terminate

We reserve the right to suspend or terminate your access to the service at any time, with or without notice, for any reason, including if:

• You violate these Terms
• You engage in fraudulent or illegal activity
• Your use harms other users or our service
• We are required to do so by law

11.3 Effect of Termination

Upon termination, your right to use the service will immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including intellectual property provisions, disclaimers, and limitations of liability.

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date
• Sending an SMS notification (for significant changes)

Your continued use of the service after changes become effective constitutes your acceptance of the modified Terms.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and HelpHub regarding the service.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15. Contact Information

If you have any questions about these Terms, please contact us:

• Company Name: HelpHub LLC
• Email: zenithsocialproject@gmail.com
• Website:https://www.helphub-ai.com/