Privacy Policy

Last Updated: [10/20/2025]

1. Introduction

Welcome to HelpHub a custom built solution that will change the way we find help for good. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service that connects individuals seeking social services with local providers. It is important to us that when we are handling your information, we protect it and honor an ethical framework towards data collection. Our number one policy is transparency. This page is meant to highlight this.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us in the intake process, including:

• Contact Information: Phone number, name, and email address
• Service Requests: Information about the social services you need
• Location Data: City, state, or zip code to connect you with local providers
• Message History: We save the message history you have with us, so we can better improve our services for you in the future.

2.2 Automatically Collected Information

When you use our service, we may automatically collect:

• SMS message metadata (timestamps, message length, message contents)
• Device information and identifiers
• Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

• Connect you with appropriate local social service providers
• Process and respond to your service requests
• Improve our AI matching algorithms
• Communicate with you about our services
• Comply with legal obligations
• Prevent fraud and ensure platform security

When processing your information, we do not save your personal information such as name and phone number after 90 days. We do hold on to the messages content to improve our AI algorithmn so we can continue to help others who may need the same help.

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Social service providers you are matched with
• Service Partners: Third-party vendors who help us operate our platform
• Data Memory: We do store how your needs are used and what they are. We do this to create data trends to help inform communities on where help may be needed.
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• SMS Data:HelpHub does not share, sell, or transfer SMS consent data with any third parties.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted requests, secured servers, and locked up control. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Due to the potential of sensitive needs, we make sure our information goes through our own servers. This allows us to have limited access to the information users put in.

6. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of certain data processing activities
• Withdraw consent at any time

7. SMS Communications

By using our service, you consent to receive SMS messages from us and our partner providers. Standard message and data rates may apply. You can opt-out at any time by [texting STOP, contacting us, etc.].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Additional Information

11.3 Data Retention

We hold on to user data based off the volume of times they use are service. Our system is designed to save the needs and matches individuals and providers have. This allows us to make our services more helpful. After 90 days of little to no activity from users, their personal information such as name and phone number are stored in archive. It can be reactivated if the user comes back to access their old chats.